Administrative Agent


The ADMINISTRATIVE AGENT works within a team of administrators responsible for providing administrative and compliance support to our Consumer Collections Department.

Essential Duties and Responsibilities

  • Perform up to 200 outbound calls per day to meet client work standards
  • Directs inbound callers to the appropriate call queue based on file assignment
  • Assists Management with the reviews and distribution of legal documents drafted by the Recovery Agents
  • Responsible for communicating and validating third-party vendor’s work actions related to potential lawsuit filings
  • Reviews and processes legal documents related to Post Judgment recovery
  • Assists with processing execution paperwork as needed
  • Compiles data and formulates a spreadsheet associated with call logs as required by clients and/or Management
  • Uploads/downloads data to and from client portal for call logs required by the client
  • Retrieves call recordings from the recordings platform as needed
  • Conducts monthly audits of calls and logs for compliance purposes
  • Reviews and distributes the Collection Department’s mail
  • Retrieves and distributes voicemail messages on the Collection Department’s general voicemail box
  • Creates and oversees batch letter campaigns as directed
  • Reviews attorney letters as needed
  • Audits files for the appropriate call and letter codes to assist with inventory management
  • Collects and compiles data to develop inventory and collector reports for Management weekly
  • Collects and compiles data to develop collector reports per client for Management monthly
  • Provides assistance with additional projects as needed for the functionality of the Collections Department and as directed by the Manager or Lead Recovery Agents

Required Experience/Skills

  • 2-year Associates degree in a related field preferred
  • Basic understanding of the litigation process a plus
  • Ability to type a minimum of 50 WPM
  • Intermediate to advanced skills in Microsoft Office to include Word, Outlook, and Excel
  • 6 months to 1-year administrative support experience a plus
  • Ability to work in a team environment
  • Good verbal and written communication skills
  • Proven ability to demonstrate a high level of customer service needed in a phone center environment
  • Strong ability to process a large volume of work in an efficient and precise manner
  • Proven ability to be detail oriented


Shape919.250.2000 noun_20940@smithdebnamlaw