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Administrative Clerk/Administrative Assistant

Administrative Clerk/Administrative Assistant

This position works within a team of administrators responsible for providing administrative and compliance support to our Consumer Collections Department.

Essential Duties and Responsibilities:

  • Assist Management with the review and distribution of legal documents drafted by the Recovery Agents.
  • Responsible for communicating and validating third-party vendor work actions relating to potential lawsuit filings.
  • Review and process legal documents relating to Post Judgment recovery.
  • Assist with processing paperwork as required.
  • Upload/download data to and from the client portal for call logs as required by the client.
  • Retrieve call recordings from the recordings platform as needed.
  • Conduct monthly audits of calls and logs for compliance purposes.
  • Review and distribute the Collection Department’s mail.
  • Retrieve and distribute voicemail messages from the Collection Department’s general voicemail box.
  • Review attorney letters as required.
  • Audit files for appropriate call and letter codes to assist with inventory management.
  • Collect and compile data to develop inventory and collector reports for Management weekly.
  • Collect and compile data to develop collector reports per client for Management monthly.
  • Provide assistance with additional projects as required for the functionality of the Collections Department and as directed by the Manager or Lead Recovery Agents.

 Knowledge, Skills, and Abilities:

  • 2-year Associates degree in a related field preferred
  • Ability to type a minimum of 50 WPM
  • Intermediate to advanced skills in Microsoft Office to include Word, Outlook, and Excel
  • 6 months to 1-year administrative support experience a plus
  • Basic understanding of the litigation process a plus
  • Ability to work in a team environment
  • Good verbal and written communication skills
  • Proven ability to demonstrate a high level of customer service needed in a phone center environment
  • Strong ability to process a large volume of work in an efficient and precise manner
  • Proven ability to be detail-oriented

Please Click To Apply

Shape919.250.2000 Shapemail@smithdebnamlaw.com noun_20940@smithdebnamlaw