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English Speaking & Bilingual Recovery Agents


Are you a dedicated and motivated individual willing to work hard and wanting to be a part of a dynamic team? If so, Smith Debnam wants you on our Recovery Team. We are seeking individuals who are looking for a challenging position, are professional when providing service to customers, and are skillful with negotiating. We have several openings in our Recovery Department to handle the collection of debts for our clients to include: negotiating payment plans and settlements, managing a personal collections portfolio, logging call information, and processing documents. Our Agents work in a professional phone center environment managing a large volume of inbound and outbound calls.

As a member of our Recovery Team you’ll enjoy a professional work environment, base salary plus bonus, a quality benefits program, paid time off, and flexible work hours.

Essential Duties and Responsibilities:

  • Negotiate payment plans and settlements with debtors
  • Provide exceptional customer service support when resolving an individual’s debt
  • Answer and process inbound calls, place outbound calls
  • Update electronic case files
  • Manage a personal collections portfolio
  • Adhere to customer service guidelines to ensure we are providing a positive experience for customers dealing with financial hardships

Knowledge, Skills, and Abilities Required:

  • Looking for individuals fluent in English or English and Spanish
  • Professional communication and customer service skills
  • Prior experience working in a customer service position, consumer collections, or a phone center a plus
  • Strong ability to negotiate and persuade
  • Ability to process and manage a large volume of calls
  • Ability to prioritize and manage own workflow
  • Ability to work as a team play
  • Proficient with Microsoft Office Products (Word, Outlook, and Excel)


Testimonials from our Recovery Agents about the benefits of working at Smith Debnam!

“Working at Smith Debnam has helped me learn a lot about myself. Having a team that supports me not only helped me become a better agent, but it also has made me more confident in myself, my work, and a better person across the board. Collecting debt is a hard job, but it is rewarding knowing that I can assist our clients and the individuals who owe our clients.” – Angie C.

“Being a Recovery Agent at Smith Debnam is an enriching experience that has challenged me to set new goals each day. As a customer service representative, I help callers achieve lasting resolutions to their needs and advocate for my clients. With this position, I get to do something very few jobs can boast about today, which is earning a decent living by helping people put debt behind them so they can get back to living their best lives.” – Travis B.

“Life happens, and sometimes you need a little wiggle room. I am happy Smith Debnam provides a flexible schedule and excellent benefits to help make life a little easier to navigate.” – Kim F.

Click Here to Apply

Smith Debnam Narron Drake Saintsing & Myers, L.L.P., Attorneys at Law, have been providing legal services to businesses and individuals in North Carolina for more than 30 years. Come join our team today! This position works in our Raleigh Office. 

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