Collections Agent / Recovery Agent

Are you a dedicated and motivated individual willing to work hard and wanting to be a part of a dynamic team? If so, Smith Debnam wants you on our Recovery Team. We are seeking individuals who are looking for a challenging position and are skillful with negotiating. We have several openings in our Recovery Department to handle the collection of debts for our clients. Responsibilities include negotiating payment plans and settlements, managing a personal collections portfolio, logging call information, and processing documents. Our Agents work in a professional phone center environment managing a large volume of inbound and outbound calls.

As a member of our Recovery Team, you’ll enjoy a professional work environment, base salary plus bonus, a quality benefits program that includes coverage of your medical premium and flexible work hours.

Essential Duties and Responsibilities:

• Negotiate payment plans and settlements with debtors
• Answer and process inbound calls, place outbound calls
• Process payments
• Update electronic case files
• Manage a personal collections portfolio

Knowledge, Skills, and Abilities Required:

• Professional communication and customer service skills
• Strong ability to negotiate and persuade
• Ability to process and manage a large volume of calls
• Prior experience in collections or working in a phone center a plus
• Ability to prioritize and manage own workflow
• Ability to work as a team player

We are also looking for individuals fluent in Spanish. Smith Debnam is an Equal Opportunity Employer. Come join our team today!

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