Information Technology Director

The IT Director provides overall direction, management, and participation in the delivery and support of information systems, security, and technology resources for the Firm, and gives strategic guidance to the Chief Operating Officer and Executive Committee toward achieving the firm’s operational goals.

Essential Duties and Responsibilities:

  • Consult with users, management, vendors, and technicians to understand and support the organization’s technology needs and system requirements.
  • Evaluate the organization’s current information technology and systems and recommend improvements
  • Develop and monitor organizational goals, policies, and procedures regarding information systems and strategy.
  • Meet with managers, attorneys, staff, vendors, and others to solicit cooperation and define/resolve problems.
  • Direct daily operations of IT department and its staff, including analyzing workflow, establishing priorities, assigning tasks and setting deadlines, developing service standards, technology purchasing, and managing user help-ticket system.
  • Overall management and maintenance of core information network systems, including LAN, WAN, backup, security, disaster recovery, VOIP, and user help systems.
  • Manage the firm’s information security client audit and compliance interaction.
  • Plan and manage projects related to significant technology rollouts and systems upgrades.
  • Develop and oversee a comprehensive program of user training.
  • Stay abreast of advances in legal technology and assess their impact on firm operations.
  • Prepare operational and capital expenditure budgets and manage both recurring operating and project-specific costs against budget estimates.

Essential Qualifications and Abilities:

  • Experience implementing and maintaining technology for an organization with over 100 users.
  • Experience in management and leadership role with decision-making responsibility in information technology.
  • Experience supporting a professional services operation. Law firm experience strongly preferred.
  • Excellent communication and presentation skills.
  • Experience in performing cost/benefit analysis and project budgeting.
  • Ability to gain understanding of operational needs and identify and implement relevant systems or technology solutions.
  • Knowledge and experience with implementing and monitoring proactive systems performance metrics and identifying required actions to improve or correct performance.
  • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
  • Experience with information security concepts and practical applicants, as well as communications system administration and troubleshooting.
  • Excellent project management skills with a track record of completing projects on time, on budget, and with positive user acceptance.
  • Ability to troubleshoot and understand core network equipment performance issues or failures, and work to resolve them with the assistance of vendors as required
  • Experience in implementing and managing both on-premise and hosted systems and data centers, and related network management matters.
  • Working knowledge of Microsoft software, network operating systems, mobile device support and management, and network cyber security tools and solutions.
  • Previous experience working with web technologies including intranet/extranet/collaboration platforms.

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Shape919.250.2000 noun_20940@smithdebnamlaw