Recovery Agent | Bilingual

With the general direction of the Recovery Operations Manager, this position is responsible for negotiating payment plans and settlements with debtors.

Essential Duties and Responsibilities

• Answer and process inbound calls, place outbound calls
• Process payments
• Update electronic case files
• Manage a personal collections portfolio 

Knowledge, Skills, and Abilities

• Bi-Lingual in both English and Spanish required
• Excellent customer service, organizational, and communication skills
• Ability to work in a fast-paced, customer-driven environment
• Ability to multitask, prioritize, and manage time effectively
• Strong decision-making, problem-solving
• Ability to work under pressure with specific deadlines and attention to detail

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