Recovery Agent/Collections Agent

Recovery Agent/Collections Agent

Smith Debnam works with financial institutions to collect on accounts consumers have not satisfactorily paid.  We have a positive work culture that encourages collaboration, engagement, and innovative thinking. The proof is in our high employee retention rate. Our success starts with recruiting and retaining the very best talent and then empowering our employees with a positive and supportive environment.


We’re looking for self-motivated, and energetic recovery agents to join our team in recovering late payments and assets.
No experience? No problem!
Earn while you train.

At Smith Debnam, you’ll receive paid training on State and Federal laws pertaining to collections. You’ll learn how we use our technology platforms and processes to do Collections Right – from the investigative stage all the way through to negotiation and resolution.

You will:

  • Negotiate payment plans and settlements with debtors
  • Answer and process inbound calls, place outbound calls
  • Process payments
  • Update electronic case files
  • Manage a personal collections portfolio

What we are looking for:

  • Excellent customer service, organizational, and communication skills
  • Ability to work in a fast-paced, customer-driven environment
  • Ability to multitask, prioritize, and manage time effectively
  • Strong decision-making, problem-solving
  • Ability to work under pressure with specific deadlines and attention to detail
  • Bi-Lingual in both Spanish and English a plus

Who Should Apply?

People with a Can-Do attitude. Our top performers include former retail salespeople, customer service agents, insurance and banking professionals, restaurant servers, cooks, bartenders, and office administration.  As a member of our Recovery Team you’ll enjoy a professional work environment, base salary plus bonus, a quality benefits program, paid time off, and flexible work hours.

Smith Debnam is an Equal Employment Opportunity Employer.  We recruit without regard to race, gender, religion, national origin, age, veteran status, disability, sexual orientation, or gender identity. We foster an inclusive and collaborative team environment that values the diverse backgrounds, perspectives, and experiences of our employees, colleagues, clients, and community.  Come join our team!

Please Click to Apply

Recovery Agents Working at Smith Debnam!

“Working at Smith Debnam has helped me learn a lot about myself. Having a team that supports me not only helped me become a better agent, but also has made me more confident in myself, my work, and a better person across the board. Collecting debt is a hard job, but it is rewarding knowing that I can assist our clients and the individuals who owe our clients.” – Angie C.

“Being a Recovery Agent at Smith Debnam is an enriching experience that has challenged me to set new goals each day. As a customer service representative, I help callers achieve lasting resolutions to their needs and advocate for my clients. With this position, I get to do something very few jobs can boast about today, which is earning a decent living by helping people put debt behind them so they can get back to living their best lives.” – Travis B.

“Life happens, and sometimes you need a little wiggle room. I am happy Smith Debnam provides a flexible schedule and excellent benefits to help make life a little easier to navigate.” – Kim F.


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