Recovery Agent

Recovery Agent

Smith Debnam is seeking an experienced Recovery Agent to handle the daily responsibilities for the collection of debts for our Consumer Collection Clients to include negotiating payment plans and settlements, managing a personal collections portfolio, logging call information and processing documents. This position works in a professional phone center environment managing a large volume of inbound and outbound calls.

Essential Duties and Responsibilities

  • Negotiate payment plans and settlements with debtors
  • Answer and process inbound calls, place outbound calls
  • Process payments
  • Update electronic case files
  • Manage a personal collections portfolio

Knowledge, Skills, and Abilities Required:

  • Professional communication and customer service skills
  • Strong ability to negotiate and persuade
  • Ability to process and manage a large volume of calls
  • Prior experience in collections or working in a phone center a plus
  • Ability to prioritize and manage own workflow
  • Ability to work as a team player

Smith Debnam Narron Drake Saintsing & Myers, L.L.P., Attorneys at Law, have been providing legal services to businesses and individuals in North Carolina for more than 30 years.  Come join our team today!


Shape919.250.2000 noun_20940@smithdebnamlaw