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Smith Debnam Attorneys at Law - Raleigh office

Administrative Assistant – Consumer Collections

Location: Raleigh, NC

The Administrative Assistant will work with a team responsible for providing administrative and compliance support to our Creditors Rights Recovery Department.

Essential Duties and Responsibilities:

  • Review Notice of Rights and input into database upon receipt and retrieve service information using courthouse applications.
  • Assist with the receipt of execution paperwork and prepare package documents.
  • Retrieve call recordings and conduct monthly audit of call logs. Prepare call logs for clients and management as needed.
  • Reviews and distributes department mail, email, and voicemails appropriately.
  • Audits files for appropriate call and letter codes to assist with inventory management.
  • Generate inventory, collector, and client reports weekly and monthly.
  • Assist with monitoring pre-suit and post-judgment disputed files and the processing of verification of debt letters.
  • Update SOPs related to the post-judgment process.
  • Audits files for appropriate call and letter codes to assist with inventory management.
  • Additional projects as needed for the functionality of the Collections Department and as directed by the Manager or Lead Recovery Agents.

Knowledge, Skills, and Abilities:

  • 2-year Associate degree in a related field preferred
  • Minimum 1-year experience in an administrative support role
  • Experience working in a fast-paced call center with the ability to demonstrate a high level of customer service.
  • A basic understanding of the litigation process preferred
  • Ability to work in a team environment
  • Excellent oral and written communication skills
  • Ability to process a large volume of work efficiently and accurately.