This File Intake Clerk is an administrative support position in the Consumer Collections department, responsible for handling new client accounts. While processing data, thorough reviews are performed to ensure the accuracy of information and adherence to both client and legal guidelines.
Essential Duties and Responsibilities:
- Utilize client-provided data to set up new claims in the system (both manual and electronic).
- Review all data imported for accuracy and formatting errors.
- Load and review daily updates from clients.
- Download and import Account Level Documentation (i.e., contracts, applications, etc.)
- Review Account Level Documentation for accurate balances and consumer information.
- Maintain strong communication and customer service with the client base.
- Run manual and automated credit check reports.
- Identify and correct balance discrepancies as necessary.
- Generate and send Initial Notice letters with accurate balance and file information.
- Process judgments obtained by previous firms in both practicing and non-practicing states.
- Ability to work independently and maintain control of a varying number of files for different clients, in different stages of the litigation process.
Knowledge, Skills, and Abilities:
- Minimum of 1-2 years equivalent experience.
- Associate’s degree preferred.
- Proficient with creating and revising Excel spreadsheets.
- Ability to analyze and interpret data such as debtor payment status, account balances, and the status of the litigation process in client reports. Ability to discover client account errors and present solutions.
- Understanding of the collection litigation process, a plus
- Ability to multitask a variety of assignments regularly
- Proven ability to work with a team.
- Excellent verbal and written communication skills
- Proficient in basic math: adding, subtracting, multiplying, and dividing in all units of measure.
- Proficient organizational skills and strong ability to attend to details.
- Must be able to type a minimum of 50 WPM or more.