As a Recovery and Collections Agent, you will collect assets for our clients, negotiate on their behalf, help resolve legal issues and loan product delinquencies, and work closely with other firms to solve financial problems. You will work closely with a great group of people while helping our clients.
Essential Duties and Responsibilities:
- Call and collect on past due accounts, negotiate payoffs, settlements, and/or ongoing payment plans
- Communicate with distressed consumers in a respectful and empathetic manner, helping them navigate and find solutions to repaying their debt
- Negotiate and accurately document payment plans while guiding consumers through the payment process
- Answer and process inbound calls and process outbound calls to consumers while managing daily work logs
- Accurately update electronic case files using various legal software tools
- Utilize various tools for skip tracing and locating consumers
- Successfully complete various client regulatory compliance certifications
Knowledge, Skills, and Abilities:
- High school diploma minimum
- High degree of professionalism with excellent customer service, organizational, and problem-solving skills
- Ability to work in a fast-paced, customer-driven environment
- Ability to multitask, prioritize, and manage time effectively
- Ability to work under pressure with strong decision-making skills and attention to detail
- Ability to understand the legal collections process, deadlines, and state laws