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The Bona Fide Error Defense
May 28, 2021

The Bona Fide Error Defense


In this episode, attorneys Jerry Myers and Caren Enloe discuss the Bona Fide Error Defense under the Fair Debt Collection Practices Act, including what a Bona Fide Error Defense is and how a collector may use it to their advantage. We also outline some of its disadvantages as well.

Caren Enloe leads Smith Debnam’s Consumer Financial Services Litigation and Compliance group. In her practice, she defends consumer financial service providers and members of the collection industry in state and federal court, as well as in regulatory matters involving a variety of consumer protection laws.  Caren also advises fintech companies, law firms, and collection agencies regarding an array of consumer finance issues.

An active writer and speaker, Caren currently serves as chair of the Debt Collection Practices and Bankruptcy subcommittee for the American Bar Association’s Consumer Financial Services Committee. She is also a member of the Defense Bar for the National Creditors Bar Association, the North Carolina State Chair for ACA International’s Member Attorney Program, and a member of the Bank Counsel Committee of the North Carolina Bankers Association. Most recently, she was elected to the Governing Committee for the Conference on Consumer Finance Law. In 2018, Caren was named one of the “20 Most Powerful Women in Collections” by Collection Advisor, a national trade publication.

Caren oversees a blog titled: Consumer Financial Services Litigation and Compliance dedicated to consumer financial services and has been published in a number of publications including the Journal of Taxation and Regulation of Financial Institutions, California State Bar Business Law News, Banking and Financial Services Policy Report and Carolina Banker. 


Jerry Myers is Smith Debnam’s Managing Partner. He concentrates his practice in the area of creditors’ rights, with an emphasis on debt collection, judgment enforcement, and commercial litigation. Jerry served as President of the Commercial Law League of America, an organization of creditors’ rights professionals, and is certified in the field of Creditors’ Rights Law by the American Board of Certifications. Jerry is an active member of the National Creditors Bar Association, presenting CLE programs and serving on committees. Jerry was also instrumental in forming the North Carolina Creditors’ Bar Association, a specialty bar whose members are committed to advocating for the rights of lenders and others in the credit and collections industry.

Jerry’s practice includes litigation, regulatory compliance, and licensing matters, and general business representation. He has practiced in the creditors’ rights field for more than 30 years and has written and lectured extensively on debt collection and judgment enforcement. Jerry has presented CLE programs sponsored by institutions including Wake Forest University School of Law, the North Carolina Bar Foundation, the Commercial Law League of America, and the National Creditors Bar Association.

Creditor's Corner

Smith Debnam’s Creditors’ Corner Legal Talk Podcast Series explores regulatory and litigation trends impacting the consumer financial services industry. Become well-versed in state laws, federal laws, news from the supreme court, and the latest updates and trends in consumer financial services litigation. This podcast is a must-listen for those working in financial institutions, consumer finance, consumer credit, mortgage servicers, auto finance companies, litigators, and more. Listen to great topics on consumer protection laws, regulatory compliance, and consumer lending, as well as legal updates in the area of Tax Law, Trusts & Estates, Real Estate Law, and Equipment Leasing and Finance.

Hosted by Smith Debnam’s experienced legal team – this podcast provides practical analysis and helpful insights from leading attorneys in their respective fields of law.

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